Every year, we ask our multifamily partners a simple question: Is Apartment Life actually helping your communities? And every year, the answer comes back loud and clear.
In 2025, 165 property leaders took our Annual Client Survey. Here’s what they told us:
90.3% said they’re happy with their Apartment Life Program
6% felt neutral
Less than 4% reported being unhappy
Even better? This isn’t a one-off win. Client happiness has hovered right around 90% for three years straight (2023–2025). In an industry where challenges shift constantly, Apartment Life strives to show up consistently and intentionally.
Across three years of surveys, the same outcomes rise to the top again and again. Communities tell us our program helps by:
Increasing resident satisfaction and sense of belonging
Saving valuable time for onsite teams
Boosting resident retention and lease renewals
Improving online reputation and social media presence
Strengthening local community partnerships
No matter the program type, coordinator, or market, we see the same themes again and again.
Beyond sentiment, the survey highlights measurable, operational impact. Apartment Life's program leads to:
7.29 lease renewals per month, on average
4.59 resident referrals per month
12.4 onsite staffing hours saved every week
That’s more time back for teams, more stability for properties, and more reasons residents choose to stay.
Our Resident Services program stood out for their direct, week-to-week impact:
Nearly 39 residents resourced every week
About 3 delinquencies resolved each month
Behind every number is a real person—a resident who felt supported, connected, and seen in their community.
Year after year, the message is clear: our coordinators deliver lasting value, not just through events or programs, but through presence, consistency, and care.
Client satisfaction remains high, key outcomes stay strong, and communities continue to experience what happens when connection is treated as essential—not optional.
To our coordinators, partners, and onsite teams: thank you for building places where people don’t just live but truly belong. It is our privilege to do this work together!
If you'd like to learn more about partnering with Apartment Life on your community or serving with us as an Events and Ministry Coordinator, we'd love to chat. Let's connect!