What happens when an apartment invests in building community among residents? The numbers tell the story.

Every year, we ask our multifamily partners a simple question: Is Apartment Life actually helping your communities? And every year, the answer comes back loud and clear.

The Results Are In

In 2025, 165 property leaders took our Annual Client Survey. Here’s what they told us:

• 90.3% said they’re happy with their Apartment Life Program

• 6% felt neutral

• Less than 4% reported being unhappy                                                                                                                                                                       

Even better? This isn’t a one-off win. Client happiness has hovered right around 90% for three years straight (2023–2025). In an industry where challenges shift constantly, Apartment Life strives to show up consistently and intentionally. 

Across three years of surveys, the same outcomes rise to the top again and again. Communities tell us our program helps by:

• Increasing resident satisfaction and sense of belonging

• Saving valuable time for onsite teams

• Boosting resident retention and lease renewals

• Improving online reputation and social media presence

• Strengthening local community partnerships

No matter the program type, coordinator, or market, we see the same themes again and again. 

Real Numbers. Real Relief for Onsite Teams.

Beyond sentiment, the survey highlights measurable, operational impact. Apartment Life's program leads to:

• 7.29 lease renewals per month, on average

• 4.59 resident referrals per month

• 12.4 onsite staffing hours saved every week

That’s more time back for teams, more stability for properties, and more reasons residents choose to stay.

Where Residents Feel It Most

Our Resident Services program stood out for their direct, week-to-week impact:

• Nearly 39 residents resourced every week

• About 3 delinquencies resolved each month

Behind every number is a real person—a resident who felt supported, connected, and seen in their community.

The Big Picture

Year after year, the message is clear: our coordinators deliver lasting value, not just through events or programs, but through presence, consistency, and care.

Client satisfaction remains high, key outcomes stay strong, and communities continue to experience what happens when connection is treated as essential—not optional.

To our coordinators, partners, and onsite teams: thank you for building places where people don’t just live but truly belong. It is our privilege to do this work together!

If you'd like to learn more about partnering with Apartment Life on your community or serving with us as an Events and Ministry Coordinator, we'd love to chat. Let's connect!