Apartment Life Blog


Improving the Staff Experience with Apartment Life

Posted by Apartment Life on Jan 26, 2023 9:25:00 AM
Apartment Life


Apartment Life is known for irresistible events and the personal touch we provide to the resident experience. It's no surprise that resident satisfaction is our specialty! But did you know that staff satisfaction is also a natural result of the Apartment Life program?


Apartment Life improves morale by bridging the gap between residents and staff, and taking work directly off their plates. We do this by providing:
  • Engaging events to help residents feel connected to the community   
  • Welcome visits and renewal check-ins to make residents feel known
  • Personalized resident and staff care
  • Organic requests for online reviews from satisfied residents

In an outside study conducted by Witten Advisors, 99 percent of apartment staff indicated that Apartment Life had a positive impact on their job satisfaction, which in turn is expected to reduce turnover. 

Staff members are able to delegate several aspects of the resident experience to their Apartment Life Coordinator(s) with confidence, knowing that they are in good hands. In fact, an internal study of Apartment Life communities found that on average, Apartment Life Coordinators saved their property managers at least four hours of work each week. 

Apartment Life allows staff to hand off all the details of resident events, vendor relationships, welcome visits, and personalized resident care. In addition, staff members are able to experience firsthand the care of trained coordinators who are committed to fostering a fun and supportive relationship with their onsite team. 

And staff retention isn't the only positive outcome. When apartment staff are happy, their attitudes have ripple effects on the entire community. J Turner Research found that "satisfied apartment employees lead to satisfied residents and prospects. In an industry with high employee turnover, apartment residents often feel the strain when employees come and go."

In short, residents love knowing their onsite staff and feeling known in return. Staff retention contributes to a more personal and consistent customer service experience and creates a culture of familiarity that makes a community feel like home. But don't just take our word for it. Our clients say it best!
"Apartment Life Coordinators make an immediate impact on resident relations and retention. They can't take the place of a friendly and professional onsite team, but they effectively supplement the staff's efforts. The Apartment Life Coordinators are a visible extension of the management company's desire to serve and show real concern for their residents." 
                                                                                                                                                            Rick Ellis, President , Ellis Consulting Group 
Are you ready to learn more about how Apartment Life can help you accomplish a better staff experience? Reach out to us to learn more about our program options, which can be tailored to serve your community. 

Topics: apartment industry, client value, staff retention

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