Apartment Life is known for irresistible events and the personal touch we provide to the resident experience. It's no surprise that resident satisfaction is our specialty! But did you know that staff satisfaction is also a natural result of the Apartment Life program?
- Engaging events to help residents feel connected to the community
- Welcome visits and renewal check-ins to make residents feel known
- Personalized resident and staff care
- Organic requests for online reviews from satisfied residents
In an outside study conducted by Witten Advisors, 99 percent of apartment staff indicated that Apartment Life had a positive impact on their job satisfaction, which in turn is expected to reduce turnover.
Staff members are able to delegate several aspects of the resident experience to their Apartment Life Coordinator(s) with confidence, knowing that they are in good hands. In fact, an internal study of Apartment Life communities found that on average, Apartment Life Coordinators saved their property managers at least four hours of work each week.
Apartment Life allows staff to hand off all the details of resident events, vendor relationships, welcome visits, and personalized resident care. In addition, staff members are able to experience firsthand the care of trained coordinators who are committed to fostering a fun and supportive relationship with their onsite team.
And staff retention isn't the only positive outcome. When apartment staff are happy, their attitudes have ripple effects on the entire community. J Turner Research found that "satisfied apartment employees lead to satisfied residents and prospects. In an industry with high employee turnover, apartment residents often feel the strain when employees come and go."