At Apartment Life, we have a big goal to serve any type of apartment community. This goal has led us to develop several products to best serve our clients, from our conventional model to specialized programs serving affordable and low-income communities and senior adult communities.
In this spirit, we're excited to share that we have now added Concierge Services to the long list of ways that we can partner with our multifamily friends.
What are Concierge Services?
A resident at The Port House in Charleston, South Carolina, was looking for a personal trainer, so she reached out to her Apartment Life Coordinator, Olivia. Olivia was able to use her concierge directory to refer the resident to a trainer in their local area.
At Riverside Apartments in Greenville, South Carolina, Apartment Life Coordinators Robert and Maddie Caldwell created a seamless process for residents to book a pet spa or grooming service with a professional groomer they brought onsite for a day.
Sounds pretty dreamy, right?
Our Concierge Services partner with onsite apartment staff to elevate the resident experience in the communities we serve. Service offerings include a full- or part-time coordinator, onsite hours, and a full range of services, including:
1. Featured Events: Large, community-focused events planned with your specific resident base in mind
2. Community Services: Onsite office hours, weekly services, pop-up events, and community partnerships developed to elevate the resident experience
3. Amenity Attendance: Supporting the onsite team in the use and upkeep of community amenity spaces
4. Monthly Virtual Visits: Welcome and renewals visits, including up to three touch points with every resident
5. Quarterly VIP Experiences: Curated, exclusive experiences specific to the community
6. Staff and Resident Care: Personalized, individual acts of care for residents and staff
community through reduced resident and staff turnover,
increased leasing, and the value added for residents through
an increased sense of community.
" I have had such a wonderful experience living here. The management staff has been so responsive and attentive to every whim and question. I could not say more positive things about the Lively management as well as Tristan, the concierge, because they truly exceeded all expectations."
"I love this apartment complex. It is extremely dog friendly, the monthly resident events are really well planned and thoughtful, the amenities are top-notch and super usable, the maintenance staff works quickly, and the property manager is friendly, responsive, and always willing to lend an ear."