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Life in Community: Coordinator Stories of Neighborly Care

Posted by Apartment Life on Jun 19, 2025 8:00:00 AM
Apartment Life

At Apartment Life, we believe that life is better when you know your neighbors—and even better when they’re looking out for you. Whether it’s a warm welcome on move-in day, help during a storm, or a simple act of kindness on an ordinary Tuesday, these moments of care transform apartment living into true community. Our coordinators across the country live this out every day, creating spaces where connection grows and people feel seen. Here are just a few real-life stories that show what happens when neighbors choose to show up for one another.

Loving our Neighbors through Genuine Acts of Care

flora resident care-1Advenir at Castlegate in Orlando, Florida - Ben and Lindsey Crawford

I was outside working out in the garage when I looked across and saw a familiar face. Senna and Brandon, who lived in our building years ago, had just moved back into the same apartment! We reminisced as we used to get together and we had all three of our babies fairly close together. Ben and I offered to help them move in and let them know we are always here if they need anything.

Flora Carnes Crossroads, a Concierge community in Summerville, South Carolina - Zach and Anna Howell

We delivered May birthday gifts to residents’ doors!

Alexander Pointe in Mebane, North Carolina - Margaret Wooten

The new neighbor across the hall from me had some "moving in" trash outside of his door. I gathered it and took it to the dumpster for him. He didn't know–I played trash fairy.

Amberlin Arrowhead, a Senior Adult Services community in Phoenix, Arizona - Barbara Harris 

This month, as a show of appreciation to our residents, a total of eight gift bags were delivered throughout the community to residents’ doorsteps. Each bag was filled with handwritten notes and a small token of appreciation, reminding them how much their presence enriches the community.

Artistry at Craig Ranch in McKinney, Texas - Shawn and Kim Atkinsonberkshire aspen grove

We helped the residents with safety issues during the tornado warnings and storms last night, including using a wheelchair to take a resident downstairs.

Berkshire Aspen Grove in Littleton, Colorado - Jeremy Chambers and Monica Paredes

This week, there were seven different neighbors who all had small "needs" or small ways that we could serve them, each different (helping with a dog, helping a neighbor who is new to the neighborhood get acquainted with various consumer locations, helping a neighbor who had lost a personal item, etc.) It's the little things that can make a big difference in people’s lives!

Auxo at Memorial, a Resident Services community in Houston, Texas - James and Louisa Carr

We stopped by the office to drop off some drinks and muffins for our amazing staff. Salvador and Jorge from maintenance happened to be there and got to enjoy some of the treats!! We are so grateful for the incredible people who work here, really the best team!

Emerson, a Resident Services community in Herriman, Utah - Theresa Williams

A future resident contacted me asking for help with any resources for furniture as both her and her child are getting ready to move in. I was able to offer her resources for beds for her child as well as resources for food.

 

Together, these stories paint a picture of what it means to live life in community and care for our neighbors. Every day at nearly 700 apartment communities across the country, we see firsthand how community begins to flourish when neighbors step in with compassion, generosity, and a willingness to serve. When we feel connected and known, we feel at home. Let's make home our neighbors' favorite place to be!

Lunaire at Estrella3

 

Topics: apartment industry, client value, client testimonial, multifamily housing, apartment life

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